The exclusive STOP SHOP delivery service: from 04 - 30.05.2020
Still shopping? Sure!
Because your health comes first, we go shopping for you: You can simply order by phone, our helpers will go to all shops at the respective STOP SHOP location in your area and deliver your order to your home. You pay contactless by bank card.
So you do not take any risk!
Order by phone:
from Mo – Fr, 9 am – 12 pm:
STOP SHOP St. Lorenzen: 0677 638 208 76
This is where we go shopping for you:
Fussl, dm Drogerie Markt, Ernsting's Family, Shoe4You
Order acceptance:
We accept orders in principle for all STOP SHOP shops up to a total purchase value of € 150. For all orders our STOP SHOP helpers need specific product information.
The delivery service is primarily available to persons in the risk group of COVID 19.
As the STOP SHOP delivery service is a service free of charge for a certain period of time, we ask for your understanding that we reserve the right to limit the delivery to usual household quantities with regard to the quantities and goods ordered. Prescription drugs and tobacco products are excluded from the order and delivery.
An overview of all shops where orders can be placed can be found here on the website under the respective STOP SHOP location.
Delivery:
We deliver three times a week, every Tuesday, Thursday & Saturday afternoon. We will arrange the exact delivery date with you when you order by phone.
Of course our STOP SHOP helpers are sufficiently protected and only deliver with face masks and disposable gloves.
Please understand that we can only make as many deliveries as we have delivery slots. Therefore, delivery delays or non-acceptance of an order may occur if the delivery slots are fully booked on the respective days. We will be happy to inform you by telephone about the next possible free delivery date.
Delivery area:
within a radius of the respective STOP SHOP (up to 20 km distance)
Payment:
You simply pay contactless via bank card upon receipt of the delivery. Via the order hotline, we will take your order by phone and give you an overview of the estimated value for your order (so you will not experience any surprises when paying). Our STOP SHOP helpers are equipped with cordless card terminals where the total amount of your purchase is entered. All you have to do is to have your bank card ready when you receive your order and you can pay contactless via the card terminals.
With the delivery you will also receive all related invoices of your ordered purchase.
How do we protect the STOP SHOP helpers and you?
In order to protect both our customers and our deliverers in the best possible way, we pay attention to all legal measures (the STOP SHOP helpers wear face masks and disposable gloves) and to exclude personal contact when handing over the goods. Please help to make a contactless delivery possible: our STOP SHOP helpers will place your delivery including all invoices in front of your door and ring the bell. Afterwards they wait from a distance of at least 1 meter until you open the door. The payment will be made while keeping the minimum distance of 1 meter. It is not necessary to sign to accept the goods.
How much does the delivery service cost:
The STOP SHOP delivery service is a promotion free of charge at all Austrian locations for the period 04 ¬– 30 May 2020. Customers do not pay any extra fee for the delivery.
What happens if:
...the customer is not at home:
Should it happen that despite a telephone arrangement and agreed delivery date a customer is not at home and cannot be reached by telephone, the following measures are taken:
- Deliver delivery again at the end of the day tour
- Take the delivery back and deliver it on the next delivery date
...the card payment doesn't work:
Should it happen that the bank card does not work, despite having agreed on the means of payment by telephone, the following measures will be taken:
- The STOP SHOP helpers carry some cash, so that cash payment is also possible in those exceptional cases
...the order is criticized by the customer:
We do not provide any warranty/guarantee for the products and cannot accept returns. The customer receives all invoices of his purchase and is responsible for exchange or return
...the order is not delivered:
In this case, please contact the hotline of your respective region:
STOP SHOP St. Lorenzen: 0677 638 208 76
Data protection information
We would like to point out that for the handling of your purchase and delivery your first and last name, your address, your telephone number, your order including invoice amounts are processed. This processing is carried out on the basis of the concluded contract for the purchase of goods and delivery (Art 6 Paragraph 1 lit b DSGVO) via the Stargate Group Werbeagentur GmbH, an agency commissioned for this purpose and based in Austria. Your data will only be stored for as long as necessary to process your purchase, including delivery and payment, and to protect it and as required and permitted by applicable law. Under applicable law, you are entitled (subject to applicable law), among other things, to (i) check whether and which personal data we have stored about you, (ii) request that we correct, supplement or delete any personal data that is processed incorrectly or not in accordance with the law, (iii) request that we limit the processing of your personal data, (iv) object to or withdraw consent to the processing of your personal data under certain circumstances, (v) require data transferability, (vi) know the identity of third parties to whom we transfer your personal data, and (vii) lodge a complaint with the competent authority. If you have any questions or concerns regarding the processing of your personal data, please contact: datenschutz@stargategroup.com
We reserve the right to adapt or change the conditions of the STOP SHOP delivery service at any time.
